Store policy
Buying with confidence.
How we care for customers, handle your information, and accept payment.
Customer care
We want every order to feel as considered as the objects themselves. If anything is unclear before you buy, or if something is not right when your parcel arrives, write to us at contact@studioalle.com and a person, not a system, will answer you.
Each piece is photographed as it is, marks and patina included. If you would like more images or measurements before deciding, ask and we will send them.
Privacy & safety
We collect only what we need to fulfil your order: your name, address, contact details and what you bought. Payments are processed by our payment provider, and we never see or store your card details.
We do not sell or share your information. We contact you about your order, and only write again if you ask us to.
Wholesale enquiries
If you are a retailer and would like to carry pieces from the collection, write to us with a little about your shop and where you are based, and we will come back to you with terms and availability.
Payment methods
- Credit and debit cards
- PayPal
- Offline payments
See also shipping & returns.