Shipping & returns
From France, to your door.
We are delighted to ship our unique objects from France to locations worldwide. Please review our policy for a hassle-free experience.
Shipping
How your parcel travels.
Delivery times and costs vary with your location. Everything is shown at checkout before you confirm.
We ship globally
Customers around the world can enjoy our unique objects. Delivery times and shipping costs vary depending on your location.
1 – 2 business days
Once your order is placed, allow one to two business days for processing. We take special care packaging each object for a safe journey.
La Poste, FedEx, DHL and UPS
Available shipping methods are displayed during checkout, so you can choose what suits you.
Calculated at checkout
Cost is based on the weight, dimensions and destination of your order, and shown before you finalise the purchase.
Tracked from our door
Once your order ships you receive a confirmation email with tracking information. Customs clearance can occasionally affect timing.
For international orders
Additional duties, taxes or fees may be imposed by your country’s customs authorities and are the responsibility of the customer.
Returns & exchanges
If something is not right.
Contact us within 7 days of receiving your order, with your order number and a clear description of the issue.
When you can return or exchange
If the item is damaged or defective on arrival, if you received the wrong item, or if the item does not meet your expectations.
Within 7 days
Contact our customer support within seven days of receiving your order to initiate a return or exchange.
We send instructions
Once approved, we explain how to proceed. Items must be returned in original condition, including all packaging and accessories.
Who pays
For damaged, defective or incorrect items we provide a prepaid label. For a change of mind, return shipping is the customer’s responsibility.
Once the item is back
We verify the condition and refund to your original payment method. For an exchange, the replacement ships as soon as the return is processed.
Clearly marked
Certain items may not be eligible for return or exchange for hygiene reasons or because they are custom made.