Shipping
& Returns
Customer Care
At Allé Allé, we are delighted to offer shipping services for our unique objects from France to various locations worldwide. Please review our shipping policy for a hassle-free shopping experience:
Shipping Locations
We ship our products globally, ensuring that customers around the world can enjoy our unique objects. Please note that delivery times and shipping costs may vary depending on your location.
Order Processing Time
Once your order is successfully placed, please allow 1-2 business days for processing. We take special care in packaging your unique objects to ensure a safe journey.
Shipping Methods and Carriers
We offer various shipping options to cater to your needs. The available shipping methods will be displayed during the checkout process. Our shipping partners include reputable carriers such as La Poste, FedEx, DHL, and UPS.
Shipping Costs
The shipping cost will be calculated based on the weight, dimensions, and destination of your order. You can view the shipping charges during the checkout process before finalizing your purchase.
Delivery Time
The estimated delivery time will depend on the shipping method selected and your location. Please note that unexpected circumstances like customs clearance or international regulations may influence delivery times. Once your order is shipped, you will receive a confirmation email with tracking information to monitor your package's progress.
Customs Duties and Taxes
For international shipments, additional customs duties, taxes, or fees may be imposed by the destination country's customs authorities. These charges are the responsibility of the customer and may vary depending on the country's import regulations. We recommend checking with your local customs office for further details.
If you have any further questions or require assistance, please feel free to contact our customer support team. We are here to ensure a delightful shipping experience for you.
Return & Exchange Policy
We want you to be completely satisfied with your purchase of unique objects. We have a straightforward return and exchange policy to ensure your peace of mind. Please carefully read our policy below.
Eligibility for Returns and Exchanges
You may be eligible to return or exchange an item if:
The item is damaged or defective upon arrival.
You received the wrong item.
The item does not meet your expectations.
Timeframe for Returns and Exchanges
To initiate a return or exchange, please contact our customer support within 7 days of receiving your order. We kindly request that you provide your order number and a clear description of the issue.
Return and Exchange Process
Once your return or exchange request is approved, we will provide you with instructions on how to proceed. Please ensure that the item is returned in its original condition, including all packaging materials and accessories. We reserve the right to reject returns/exchanges if the item is not in its original condition.
Return Shipping
In the case of damaged, defective, or incorrect items, we will provide a prepaid shipping label for the return. However, if the return or exchange is due to personal preferences or change of mind, the customer will be responsible for the return shipping costs.
Refunds and Exchanges
Refunds: Upon receiving the returned item and verifying its condition, we will initiate a refund to your original
payment method within a reasonable timeframe.
Exchanges: If you opt for an exchange, we will ship the replacement item as soon as the return is received and processed.
Non-Returnable Items
Please note that certain items may not be eligible for return or exchange due to hygiene reasons or custom-made nature. These items will be clearly marked as non-returnable on our website.
We strive to make the return and exchange process as simple and fair as possible. If you have any questions or concerns about our policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your purchase.